Refund and Returns Policy

Effective Date: August 3, 2025

At Elora Ayurveda, customer satisfaction is our priority. We are committed to providing high-quality Ayurvedic wellness products. Please read our Refund and Returns Policy carefully before making a purchase.

Returns

Due to the nature of our health and wellness products, we only accept returns under the following circumstances:

  • The product was damaged during shipping.
  • You received the wrong product.
  • The product arrived defective or unusable.
  • The product was unopened, unused, and in its original sealed packaging.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used products
  • Products with broken safety seals
  • Products damaged due to misuse or improper storage
  • Gift cards
  • Clearance or promotional items (unless defective)

Return Process

To request a return:

  1. Email us at info@eloraayurveda.com within 7 days of delivery.
  2. Include:
    • Your order number
    • Your name
    • Photos of the product and packaging (if damaged or incorrect)
    • A brief description of the issue
  3. Our customer support team will review your request and provide return instructions if your request is approved.

Please do not send products back without prior authorization.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We replace products only if they are:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

If you need an exchange, please contact us within 7 days of receiving your order.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled. You may request a return if it meets the eligibility requirements described above.

Lost or Delayed Shipments

If your order is significantly delayed or appears lost in transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Elora Ayurveda

Email: info@eloraayurveda.com

Phone: +1 631-533-8760

Address:
1569 Ave
New York, NY 10028
United States

Important Note

Elora Ayurveda products are intended to support general wellness and are not guaranteed to produce specific results. Individual experiences may vary. Refunds or returns cannot be requested solely because the expected health or wellness outcome was not achieved. We recommend using our products as directed and consulting a qualified healthcare professional before starting any new supplement regimen.